FAQ

Product Questions

Can I install a radiator myself?

Short answer: You should have your radiator installed by a professional.

While you are free to purchase your radiator directly from us, we strongly recommend installation by a licensed plumber or HVAC contractor. Proper installation is critical for home heating systems, including steam radiator replacements and hot water radiator installations, to ensure safe operation, correct water flow, and maximum heat output. Professional installation also helps protect your boiler, valves, and piping while preserving warranty coverage.

Do I need the installation kit that is included?

Yes — the included kit is required for installation.

Every radiator ships with a model-specific radiator installation kit, including wall brackets and fittings designed for proper connection to hydronic (hot water) heating systems. Using the included kit ensures secure mounting, correct alignment, and efficient heat transfer.

Which radiator should I purchase to replace my steam radiator?

Best option: Blitz Steam Radiator

The Blitz Steam radiator is a modern, energy-efficient solution for homeowners replacing outdated cast iron steam radiators. It is ideal for properties converting from steam to hot water radiator systems, offering high BTU output, faster warm-up times, and a clean, contemporary design. Blitz Steam is a popular choice for steam-to-hot-water heating upgrades.

Will the radiators work with higher or lower water temperatures?

Yes — water temperature directly affects BTU output.

Our hot water radiators are engineered to perform efficiently across a wide range of water temperatures. Higher temperatures increase BTU output, while lower temperatures reduce output. These units are optimized for low-temperature hydronic heating systems, making them an excellent choice for energy-efficient boilers and modern heating setups.

How does radiant heat work?

Radiant heat warms objects, not air.

Radiant heating works like the sun by heating people, walls, and surfaces directly instead of circulating warm air. This creates more even comfort, reduced heat loss, and improved efficiency. Radiant heat is commonly used in hot water radiator and steam heating systems for consistent, comfortable warmth.

Can I use the Cool radiator to heat my bathroom?

Yes, with proper sizing.

The Cool radiator can be used as an effective bathroom heater. To ensure sufficient warmth, the radiator must be sized correctly based on room dimensions, insulation, and heat loss. Knowing your required BTU output is essential for bathroom radiator heating application

Refund and Returns Questions

Can I return products if I am unhappy with them?

Yes — 30-day return policy.

You may return eligible products within 30 days of delivery. Radiators must be in original condition and not previously installed. Return shipping costs are the customer’s responsibility.

What if my radiator is defective?

Defective radiators require return authorization. Please contact us by email before returning any product so we can provide authorization and resolve the issue quickly.